Privacy Policy

At A&M Pep Supplies Co. ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. If you have questions, contact us at team@ampepsupply.com.

1. Information We Collect

We collect information you provide directly when you:

• Place an order (name, email address, shipping address, phone number)
• Create an account
• Contact us through our contact form or by email
• Sign up for email updates

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This is collected through Shopify's standard analytics and any analytics tools we use.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order status and shipping
• Respond to your questions or customer service requests
• Send order confirmations and receipts
• Send marketing emails if you have opted in (you can opt out at any time)
• Improve our website and product offerings
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Sharing Your Information

We share your information only as necessary to run our business and fulfill your orders. This includes:

• Shopify: Our e-commerce platform processes payments and stores order data. Shopify is PCI-DSS compliant. See Shopify's Privacy Policy.
• Shipping carriers (USPS, UPS, etc.): We share your name and address to fulfill and ship your order.
• Payment processors: Payment card information is processed by Shopify Payments or the processor you select at checkout. We do not store full credit card numbers.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority.

4. Cookies

Our website uses cookies — small text files stored on your device — to operate the store, remember your cart, and understand how visitors use our site. By using our site, you consent to the use of cookies. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. Order records are typically retained for a minimum of 7 years for tax purposes. If you request deletion of your account, we will delete your personal data subject to any legal obligations to retain it.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at team@ampepsupply.com.

7. Children's Privacy

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, contact us immediately and we will take steps to delete it.

8. Security

We implement reasonable security measures to protect your personal information. Our store is hosted on Shopify, which maintains industry-standard security including SSL encryption and PCI compliance. No method of internet transmission is 100% secure, but we take our responsibility to protect your data seriously.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: